This is part two of a four-part series on conflict in the workplace. Part one described bullying as a source of workplace conflict.
The generation gap is an increasing source of friction in the workplace, say the experts. There are three distinct generations of nurses now working alongside each other, and intergenerational conflict arises when the collective “personalities” of each group clash with each other.
Within each generational group, the nurses’ work ethic, communication styles, comfort level with technology, and attitudes toward authority, are said to have been shaped by the events they experienced while growing up.
Understanding the main characteristics and defining forces of each generation can help you work more effectively with others. The three groups you’re likely to encounter in nursing include:
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